Terms & Conditions

BOOKINGS & PAYMENTS
• All bookings can be made directly through our website, or by phone/email. Once you have made a booking, we will take a 50% deposit which is due to secure the booking. Visa and MasterCard are accepted with a 1% fee. The final balance is then taken from the same credit card 14 days prior to arrival. A receipt will be sent to you with each transaction via email. IMPORTANT NOTE: If the arrival date is within the month, full payment will be taken at the time of booking. The guest agree’s when making this booking, that you are agreeing to the Nautilus Apartments terms and conditions of stay, including the security deposit.

CANCELLATION POLICY & DATE CHANGE POLICY:

DATE CHANGES
• We understand that plans can change. If you wish to change your arrival date after you book, this request must be in writing. One free date change will be permitted. Any date changes after this will be charged a $50 admin fee per change. IMPORTANT NOTE: We will not accept any date changes to your booking within 14 days of your arrival date. If you cannot make your booking for personal reasons including illness within this 14 day period you will forfeit your booking and the tariff paid, no refund will apply. For this reason it is strongly advised that guest’s carry suitable travel insurance that covers unforeseen circumstances.

CANCELLATIONS
• Cancellations within 28 days of arrival will forfeit total deposit. Cancellations within 14 days of arrival will forfeit full tariff. If the booking it outside of this period a full refund will be given minus a $50 admin fee. All cancellation requests must be in writing.

• Elite Energy Triathlon (Feb) Policy: Due to the high demand of this weekend each year, any cancellation prior to arrival will forfeit the deposit payment, unless we can re-rent the apartment. In the event that we can re-rent the apartment, we will refund the deposit minus the $50 admin fee. Cancellations within 14 days of arrival will forfeit full payment.

SECURITY DEPOSIT
• The bond for the apartments is set at $1000 per apartment and the Studio is set at $500. When making this booking you are agreeing to the terms and conditions of stay, authorising Nautilus Management to act on this security deposit if needed to cover any damage/loss/excess cleaning fees caused to the premises or contents by the guest during the stay. The guest will be advised accordingly via email/phone of any claim being made on their security deposit. IMPORTANT NOTE: The guest must report any damages, breakages or lost items (including keys) immediately to Nautilus Apartments management during stay or on departure.

ARRIVAL INFO
• Check-in instructions for the property will be emailed to you 7 days prior to your arrival at the property, please note it is a self check-in process at Nautilus Apartments and you will be given a key box pin code to access your keys onsite.

• Check-in time is on or after 2pm unless otherwise approved by Nautilus Management. Once check-in has taken place, keys are the responsibility of the guest. If keys are lost during your stay, money will be deducted from the guests security deposit to cover replacement. The cost of replacement for a garage door remote is $88.00. Keys are charged at $5.00 per key.

DEPARTURE INFO
• Check-out is strictly on or before 10am unless otherwise approved by Nautilus Management. Contract cleaners arrive at the property at 10am to start the change overs for the next guest. Please leave the apartment in a clean and tidy manner on departure, lock all doors and turn off lights and air-con on your departure. Return only the large key tag set of keys to the key box. The two additional full sets of keys are to be left inside the apartment on top of the information book in the lounge room.

EXCESS CLEANING FEES
• It is the guests responsibility to ensure that the property is left in a clean and tidy manner. Excess cleaning fee’s are charged at $45p/hr and will be deducted from the guests security deposit if deemed necessary. Used dishes and glasses must be washed and put away including the dishwasher. Bench tops are to be left clean and clear. All furniture must be left in original position. BBQs and their utensils must be left clean. Please turn off the gas after use. All rubbish must be taken out to the bins on check-out.

• Excess garbage (over and above the usual amount of rubbish) is your responsibility, and must be taken with you on departure. Each apartment has its own numbered bins. The red bin is for household waste and the yellow bin is for recycling (for cardboard, glass, paper and glass only). Please recycle where possible. If eating seafood, please do not discard in the bins provided. Please freeze the shells/rubbish and put into red bin on Thursday night only. Rubbish collection is early Friday morning.

POLICIES
• No Party Policy – We want our apartment complex to be enjoyed by all staying. For this reason, we have a strict no party policy, including hens/bucks parties, large gatherings etc. We operate a 10pm noise curfew on all of the outdoor courtyard areas. Failure to comply will result in immediate termination of the guest’s stay and forfeit of any rental tariff paid which may also include the security deposit. Please respect your neighbouring units, noise travels!

• No Smoking Policy – We have a no smoking policy within the complex. If you wish to smoke, please exit the building to do so, either onto Field Street or outside the garage on the lawn area. Please dispose of your butts in the bins provided.

• No Pets Policy – If you are caught with pets in the building you will be asked to leave immediately and will be charged an excess cleaning fee of $200.

PERSONAL BELONGINGS
• No responsibility is taken for the occupants personal property at the premises. For this reason, please remember to lock all doors when you go out.

FIRE SAFETY & PENALTIES
• Each apartment is fitted with a 1KG DCP ABE Fire Extinguisher and the 1m x 1m Fire Blanket. These are for fire emergencies only. Anybody caught tampering or damaging this equipment will be charged a $200 fire call out fee plus replacement of the equipment.

MAINTENANCE
• The guest agrees to allow the owner/maintenance to enter the apartment to arrange any urgent necessary maintenance repairs. Note: Any area of the property, which is locked and for which a key has not been supplied is private and not for guest use.

GOOD FAITH
• In regards to telephone and email enquiries, our descriptions are made in good faith.

FAILURE TO COMPLY
• Failure to comply with the above mentioned terms and conditions could result in immediate termination of the guest’s tenancy and forfeit of any rental monies paid which may also include the security deposit.