Terms & Conditions

BOOKINGS & PAYMENTS
All bookings can be made directly through our website by clicking the “BOOK NOW” button and selecting your dates. We accept Visa and Mastercard. Once you make your booking you will be prompted to enter your credit card information. A 50% deposit will be taken at the time of booking. For all direct bookings, the final balance will then be charged to the same card 14 days prior to arrival. A receipt will be sent to you with each transaction via email. The guest agrees when making this booking to the Nautilus Apartments terms and conditions of stay and you will be asked to sign a form before you receive your check-in instructions. All bookings incur a 3% Management Fee which is in addition to the nightly rate.

CANCELLATION POLICY:
All cancellation requests must be in writing and will incur a $50 cancellation/admin fee.
– If the booking is outside the 30 day period a full refund will be given minus a $50 cancellation/admin fee
– Cancellations within 30 days of arrival will forfeit the total deposit
– Cancellations within 14 days of arrival will forfeit full tariff

Exceptions: Elite Energy Tri-athlon Weekends (March & November): Due to the high demand of these weekends each year, any cancellation prior to arrival will forfeit the total deposit. In the event that we can re-rent the apartment, we will refund the deposit minus the $50 admin fee. Cancellations within 14 days of arrival will forfeit the full tariff.

DATE CHANGES POLICY:
We understand that plans can change. If you wish to change your arrival date after you book, this request must be in writing. One free date change will be permitted. Any date changes after this will be charged a $50 admin fee per change. IMPORTANT NOTE: We will not accept any date changes to your booking within 30 days of your arrival date. If you cannot make your booking for personal reasons including illness within this 30 day period you will forfeit your booking and the tariff paid, no refund will apply. For this reason it is strongly advised that guest’s carry suitable travel insurance that covers unforeseen circumstances.

SECURITY DEPOSIT (BOND):
The bond for the apartments is set at $1000 per apartment and the Studio is set at $500. When making this booking you are agreeing to the terms and conditions of stay, authorising Nautilus Management to act on this deposit if needed to cover any damage/loss/excess cleaning fees caused to the premises or contents by the guest during the stay. The guest will be advised accordingly via email/phone of any claim being made on their security deposit. IMPORTANT NOTE: The guest must report any damages, breakages or lost items (including keys) immediately to Nautilus Apartments management during stay or on departure.

CHECK-IN:
Check-in instructions for the property will be emailed to you 3 days prior to your arrival at the property, please note it is a self check-in process at Nautilus Apartments and you will be given a key box pin code to access your keys onsite.

Check-in time is on or after 2pm unless otherwise approved by Nautilus Management. Once check-in has taken place, keys are the responsibility of the guest. If keys are lost during your stay, money will be deducted from the guests security deposit to cover replacement. The cost of replacement for a garage door remote is $88.00. Keys are charged at $5.00 per key.

CHECK-OUT:
Check-out is strictly on or before 10am unless otherwise approved by Nautilus Management. Contract cleaners arrive at the property at 10am to start the change overs for the next guest. Please leave the apartment in a clean and tidy manner on departure, lock all doors and turn off lights and air-con on your departure. Return only the large key tag set of keys to the key box. The two additional full sets of keys are to be left inside the apartment on top of the information book in the lounge room.

EXCESS CLEANING FEES
While we do have cleaners come in to re-set the apartment fpr the next guests, we do expect that the property is left in a clean and tidy manner on check-out. This includes dishes/plates/glasses must be washed and put away including the dishwasher. Bench tops are to be left clean and clear. All furniture must be left in original position. BBQs and their utensils must be left clean. Please turn off the gas after use. All rubbish must be taken out to the bins on check-out. Excess cleaning fee’s will be charged at $50p/hr and will be deducted from the guests security deposit if deemed necessary.

Excess garbage (over and above the usual amount of rubbish) is your responsibility, and must be taken with you on departure. Each apartment has its own numbered bins. The red bin is for household waste and the yellow bin is for recycling (for cardboard, glass, paper and glass only). Please recycle where possible. If eating seafood, please do not discard in the bins provided. Please freeze the shells/rubbish and put into red bin on Thursday night only. Rubbish collection is early Friday morning.

POLICIES:
No Party Policy – We want our apartment complex to be enjoyed by all staying. For this reason, we have a strict no party policy, including hens/bucks parties, large gatherings etc. We operate a 10pm noise curfew on all of the outdoor courtyard areas. Failure to comply will result in immediate termination of the guests stay and forfeit of any rental tariff paid which may also include the security deposit. Please respect your neighbouring units, noise travels!

No Smoking Policy – We have a no smoking policy within the complex. If you wish to smoke, please exit the building to do so, either onto Field Street or outside the garage on the lawn area. Please dispose of your butts in the bins provided.

No Pets Policy – If you are caught with pets in the building you will be asked to leave immediately and will be charged an excess cleaning fee of $200.

PERSONAL BELONGINGS:
No responsibility is taken for the occupants personal property at the premises. For this reason, please remember to lock all doors when you go out.

FIRE SAFETY & PENALTIES:
Each apartment is fitted with a 1KG DCP ABE Fire Extinguisher and the 1m x 1m Fire Blanket. These are for fire emergencies only. Anybody caught tampering or damaging this equipment will be charged a $200 fire call out fee plus replacement of the equipment.

MAINTENANCE:
The guest agrees to allow the owner/maintenance to enter the apartment to arrange any urgent necessary maintenance repairs. Note: Any area of the property, which is locked and for which a key has not been supplied is private and not for guest use.

FAILURE TO COMPLY
Failure to comply with the above mentioned terms and conditions could result in immediate termination of the guests tenancy and forfeit of any rental monies paid which may also include the security deposit.